In the event that the purchased item is found to be defective or faulty, or the buyer has any reasonable ground/s not to accept the product, we offer a hassle-free return or exchange provided that we will be notified and the item will be sent back to us within fifteen (15) days from receipt. Please note that there must be a proof of receipt so we could verify if the request is within the given period.
For Defective Returns or Faulty Item(s):
We reserve the right to require proof before we process the exchange or refund. Documents to be submitted shall include but not limited to the following: photo of defective or faulty item/s, receipt, and proof of address. Additionally, returned products must be 100% complete, including the packaging, and manual (if provided originally).
For Non-Defective Returns:
As part of our policy, we will require from the buyer a restocking fee, equal to twenty five percent (25%) of the purchase price for non-defective returns, or when no fault can be attributed to us. Please be informed, however, that the buyer shall shoulder the cost of the return shipment. Also, returned products must be 100% complete, including the packaging, and manual (if provided originally). Items must have no visible signs of use or wear.
Application of the Return Policy
In order to avail the terms embedded in our Return Policy, the customer shall comply with the following in addition the stipulations above-stated: (1) returned items must be returned complete with the original packaging; (2) discounted items cannot be returned or exchanged; and (3) returned items must have no visible signs of use or wear.
Please be informed that the preceding are standard requirements and are applied by all online stores. In order for us to accommodate your request for return, you may contact us through firstname.lastname@example.org. We will send you a feedback regarding your request within 24 hours upon notice.